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Customer Service

Create a Customer Support Case

Please complete the form below to create a Customer Support Case with HealthFusion^® to expedite the resolution of your issue.

Required fields are indicated by a highlight.

Please complete the contact form.
1. Please enter your contact information.
User ID:	(?)  I don't know my User ID.
TIN/NPI:	(?)
Name:	First and Last Name
Email:
Phone:
2. Select the HealthFusion Solution that most pertains to your case.
Solution:	-----Select a Solution------- Bulk Real-Time Claim Submission Enrollments e-Prescribe EHR ERA Mapping Patient Upload PQRI Practice Management Real-Time
Real Time Detail: Claims Detail: ERA Detail: Practice Management Detail:	-----Select an Issue------- Account Setup Data Not Found Eligibility Issue Forgot Password Log In Problem Need Training Page Display Issue Provider Setup Registration Question Other -----Select an Issue------- Account Setup Claim Accepted Not Sent CPT Code Issue Diagnosis Code Issue Forgot Password Log In Problem Need Training Page Display Issue Payer Rejected Claim Payer Registration Issue Provider Setup Registration Question Rejected Claim Claim(s) Not Received by Payor Other -----Select an Issue------- Account Setup EFT with no Matching ERA Forgot Password Log In Problem Missing ERA Need Training Page Display Issue Payer Registration Issue Provider Setup Registration Question Other -----Select an Issue------- Setup Scheduling Posting Payments Patient Demographics Provider Maintenance Claim Problem ERA Problem Denial Management Reporting Other
Transaction ID: Claim ID: Check ID:
3. Enter a subject and a case description. Please submit when finished.
Case Subject:
Case Description:	Please enter a case description (no Patients' Protected Health Information or PHI, please).

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