quiz: top 5 must haves when selecting ehr softwareIt’s the “Year of EHR Replacement,” according to multiple surveys. That means that many practices, having re-evaluated their EHRs and found them wanting, have decided to “rip and replace,” as some put it.

A stunning 81% of providers who said they wanted to replace their EHRs are actually going through with it within the next year, according to a recent Black Book poll. Among the problems that providers want to solve are lack of usability, delayed product upgrades and shady business practices, according to an article on the EHR Intelligence blog.

It makes perfect sense to replace your EHR system if your EHR isn’t meeting your needs. But before you start the difficult process of evaluation again, make sure you know what to look for in your next EHR software so you don’t find yourself once again with software that doesn’t meet your needs. Take our short quiz to see if you have these key requirements on your list of “Must Haves.”

Test Your Knowledge of EHR Software

  1. It’s not important for your EHR to be ICD-10 ready at this point; hardly any EHR is.
    True
    False

  2. All EHRs are now 2014 Meaningful Use Certified as complete EHRs.
    True
    False

  3. A majority of practices are now switching to web-based EHRs from server-based EHRs.
    True
    False

  4. Your EHR does not have to interfere with patient interaction in the exam room.
    True
    False

  5. Excellent customer support is vital, and it is usually an additional cost.
    True
    False

Answers

  1. False – It’s extremely important for your EHR to be ICD-10 ready. If your EHR was ICD-10 ready, as MediTouch is, then it could have been tested during the front end testing week provided by CMS March 3-7. Plus, your staff could be learning the ICD-10 codes in your system if it allows side-by-side coding with both ICD-9 and ICD-10, which MediTouch does. But it’s true that very few EHRs are ICD-10 ready; According to a December 2013 WEDI survey, only 25% of vendors have EHR and practice management software that is ICD-10 ready, based on the survey responses.

  2. False – Only 27 of the top 50 EHR vendors have systems that are 2014 Stage 2 Meaningful Use certified as complete ambulatory EHRs, and it’s important that you look for a system that is, since that certification is required to attest for either Stage 1 or Stage 2 for 2014. MediTouch was one of the first ambulatory EHRs to be certified, in June 2013. Some other EHRs are still struggling to achieve certification, which means that their users can’t attest until the certification is received.

  3. True – A recent survey showed that 61% of practices changing their EMRs were switching from server-based systems to web-based EHRs. Consider how many EMRs that were originally server-based have now “gone to the cloud” (nearly all), and you see that most practices now see the benefits of being able to log in anywhere, get regular updates (free with MediTouch) and have your data securely stored offsite.

  4. True – Patient interaction is not helped by having the doctor typing away on an EHR in the exam room, rarely making eye contact, and there are EHRs that offer a better kind of interface.  MediTouch is designed to streamline charting in the exam room, offering full functionality on the iPad and allowing you to chart, e-prescribe, and more with a minimal number of clicks.

  5. False – Excellent customer support is vital to your success with an EHR; in fact, that’s one of the reasons many practices are switching to new EHR systems. “Many providers feel ignored by EHR vendors who provide poor or non-existent customer service,” according to an article on EHR switching. That’s why we’re happy to say that J.D. Power and Associates has recognized HealthFusion as a company that provides “an Outstanding Customer Service Experience” two years in a row.  But we’re also happy to tell you that excellent customer service is not an additional cost with MediTouch; it’s included.

We hope you did well on this quiz — it’s vital to find the right EHR for your practice. Want to know more about what to look for in an EHR/PM? Get your free guide to the Top 12 “Must Have” features for your EHR/Practice Management software now.